ANAM Cycles, Inc. guarantees all of our products from manufacturer's defects within the first 90 days from the date that you recieve your item. This is our standard "parts only" warranty that comes with each unit. This warranty covers factory defects only. ANAM Cycles, Inc. does not cover parts broken by the user. We will be responsible for the shipping costs of the first warranty part(s) claim only. All additional warranty parts that are needed will require the customer to pay a standard $12.00 shipping and handling fee. ANAM Cycles, Inc. recommends that you contact a small engine mechanic to make repairs on your product.

To file a claim within your warranty, log onto our website and go to the customer service link. We require that the original part be returned to us along with a brief description of the nature of the problem. Items are covered for regular use, and if we determine that the problem is due to abuse or misuse, that might not be covered under warranty. In this case, the customer may incur the charges for the repair. We will make the final decision regarding if the merchandise is covered or not upon our reciept of the item(s).
Our warranty is in effect ONLY under these circumstances:

• The product is completely assembled correctly by an automotive/motorcycle technician.
• The product is used under normal conditions; i.e. for its intended purpose
• The necessary, consistent maintenance has been performed on the unit.

The only parts your warranty excludes are:

• Tires
• Filters
• Gaskets
• Batteries
• Lubricants
• Plastics
• Spark Plugs
• Hoses
• Crash, Accident (Operator Error)
• Unauthorized Outside Repair

The units we sell are all 4 stroke and typically are easy to work on. Most people that work on motorcycles can perform service on our products. If you are not comfortable servicing one of our products, we recommend that you find a local small engine mechanic in your area. Often, we have found that any typical lawn mower repair shop is capable of servicing our products. Our techs are available to assist you with questions about your unit and are highly knowledgeable about our products.

Six Month Warranty

ANAM Cycles, Inc. will extend your parts warranty an additional 3 months to equal a SIX MONTH PARTS WARRANTY for an additional $150.

Returns

Defects caused by the manufacturers are the only ones that will be covered. There are no refunds on items that have been used. All sales are final. ANAM Cycles, Inc. makes every effort to ensure that our products are functional and damage free prior to shipment from our warehouse. Each customer must inspect the shipment while the shipping company is at your door. Merchandise returned to ANAM Cycles, Inc. within a week must be in 100% new condition, and be able to be resold. If it is its original condition, and meets warranty requirements, ANAM Cycles, Inc. will provide a refund less a 15% restocking fee. The customer is responsible for all shipping costs. Also, the product must be in a box without any signs of assembly or usage. Mechandise that has been used, abused, damaged, worn, or ridden will not be a cause for a refund. Also, ANAM Cycles, Inc. recommends that you research the details regarding the legality of scooters & ATV's in your state.

Damages

Damages that may occur due to customer misuse or improper care and maintenance (including but not limited to exceeding the weight limit, negligence by the user, or blatant misuse of normal intended operations) are not covered under the warranty. To better help our customers locate issues on their units, we may ask that the warranty part be sent to our parts department for inspection and testing for defects. If asked to send the parts, no warranty parts will be sent out until parts are received. Now this is only if we ask, which we typically do not.

This warranty is provided to the original customer and is non transferable. There is no agreement or warranty, expressed or implied other than those stated in this agreement. Okay, just a little bit more to go and we’re finally done. ANAM Cycles, Inc. does not provide or pay for labor and is not responsible for the payment of damages for incidental or consequential loss arising from injury. Ride at your own risk. All sales are final. Returns or Exchanges are not offered under any circumstance. We do sell awesome products so this shouldn’t even be an issue.

Shipping Damage

ANAM Cycles, Inc. safely packs and crates all units prior to shipping out of our warehouse. In the event that an item has been lost or damaged during shipping, please log onto our website and fill out a shipping damage form. The buyer must have shipping insurance at the time of the initial order in order to be eligible for replacement or reimbursement. Again, be sure to inspect your package when it arrives. If there is damage, notify us immediately.

If you do have any issues with your ANAM Cycles, Inc. unit, don’t panic; just call us on our toll free number 405-270-6477 to visit with a tech. If you need a part, email our parts department at support@anamcycles.com so we can help you out. We use the email system so we have better documentation for your part. We typically can get a part out to you within 5 business days. If desired part is not in stock lead time could be 3-5 weeks